SUPPORT
Frequently Asked Questions
Find answers to the most common questions about wholesale orders, fitment support, customization, payment, and shipping.
Do you support wholesale orders?
Yes. PRT mainly serves wholesale buyers, distributors, importers, and performance parts partners. We support bulk orders for sway bars, control arms, and related suspension components.
Can you provide OEM or ODM service?
Yes. We support OEM and ODM cooperation for qualified wholesale partners. Custom logo, packaging, and product development support are available depending on project requirements.
How do I place an order?
You can browse products on our website and contact us through the inquiry form or product page. After reviewing product details, quantity, destination, and lead time, we will send the final payment instructions.
How is payment handled?
Payment is reviewed manually. After confirming the order details, shipping arrangement, and lead time, we will send the payment instructions by email. Payment is usually completed via bank transfer.
Can you help confirm vehicle fitment?
Yes. Please send us the vehicle make, model, year, and product requirement. Our team can help verify application information before order confirmation.
Do you offer samples?
Sample availability depends on the product type, stock condition, and project stage. Please contact us with your specific request and target market information.
How is shipping cost confirmed?
Shipping cost is reviewed based on product type, order quantity, package size, and destination country. Final freight details will be confirmed before payment.
What is the lead time?
Lead time depends on product type, quantity, and whether customization is required. We will confirm the estimated lead time when reviewing your order or inquiry.
Still have questions?
Our team is ready to help with fitment, wholesale orders, and customization inquiries.